Shipping policy
Thank you for choosing to shop with CONNOR HAYDEN MACDONALD. As a New Zealand-based online retailer specializing in cost-effective mid-range and entry-level consumer electronics, we adhere to standardized warehouse sorting, quality inspection and anti-collision packaging procedures. We strive to ensure every electronic product order is properly processed and delivered to global customers in intact condition within the scheduled logistics cycle.
1. Order Processing Time
Our warehouse team completes order verification, product inspection and formal packaging procedures within 1 to 7 working days after your order payment and confirmation are successful. All order handling work is suspended during New Zealand weekends and national public holidays. During peak sales seasons with high order traffic, standard processing schedules may be moderately prolonged. We will issue dedicated email notifications to customers once substantial delivery delays are confirmed.
2. Shipping Rates and Delivery Estimates
Logistics fees for all orders are calculated based on parcel weight, packaging size and final shipping destination. Accurate shipping costs will be fully displayed on the checkout page before payment submission, ensuring complete pricing transparency for every transaction.
All consumer electronics orders adopt standard international shipping services, with a fixed estimated delivery period of 15 business days. Actual delivery arrival time shall be subject to real-time global logistics and customs operational status.
The published delivery duration is only a predictive reference. Delivery fluctuations may be caused by logistics carrier backlogs, cross-border customs audit cycles, extreme weather changes, regional transportation restrictions and official holidays in destination territories.
3. Shipment Confirmation and Order Tracking
Once your electronic parcel is picked up and officially dispatched by our partnered logistics provider, you will receive an automatic shipment confirmation email equipped with your unique tracking code and official tracking access channel.
Logistics tracking data requires cross-platform system synchronization. Tracking status and detailed transit records will be available for customer inquiry 24 to 48 hours after outbound shipment. If tracking information fails to update normally after the synchronization window, you can contact our support team for manual logistics checking.
4. Incorrect Address Disclaimer
Customers are required to fill in accurate, detailed and valid recipient addresses, postal codes and contact information during order placement. It is the customer’s obligation to verify all delivery information before completing payment.
CONNOR HAYDEN MACDONALD assumes no responsibility for misdelivery, delivery failure or parcel loss resulting from incorrect or incomplete address details provided by customers. Any parcels returned due to address errors will require the buyer to bear all additional reshipping fees independently.
5. Lost or Damaged Packages
If your electronic parcel is untraceable, missing or officially confirmed lost during cross-border transit, please submit a parcel investigation application to our after-sales team within 2 calendar days after your expected delivery date.
Long-distance international shipping may lead to extrusion, impact damage or packaging damage to precision electronic devices. If you receive defective or damaged products upon parcel arrival, please get in touch with our customer service within 24 hours and provide clear photos of damaged goods and complete original packaging. Our team will conduct a comprehensive review and resolve the issue efficiently.
6. Apparel Care and Usage Notice
Every consumer electronic device is equipped with exclusive usage specifications and daily maintenance guidelines. All users must operate, charge and store electronic products in strict accordance with official instructions. We disclaim all liability for equipment failure, component damage and product performance degradation caused by unauthorized disassembly, irregular operation, improper storage environment and human misuse.
7. International Shipping and Customs Notice
We provide global cross-border shipping services for all electronic products sold in our store. Local customs authorities may levy import duties, clearance fees and other statutory charges according to local trade supervision policies of different countries and regions.
All customs-related taxes and fees are solely undertaken by the order recipient. These extra charges are not included in product unit prices and standard shipping fees. We will not compensate for losses arising from parcel detention, customs rejection and forced returns caused by customers’ non-compliance with local import declaration regulations.
8. Contact Information
If you have any questions about our shipping rules, logistics progress, delayed delivery and after-sales issues, please contact us through our official channels:
Trade Name: CONNOR HAYDEN MACDONALD
Phone Number: +64 22 390 1684
Email: service@quantfluxir.shop
Physical Address: 234 Princes Street East, Ōtāhuhu, Auckland, Auckland 1062, New Zealand